FAQ

If for any reason you are not completely satisfied with an item, you may return it to us for a refund or store credit within 30 days of the purchase date. Please note All international orders, underwear, pet accessories, sale items, purchases made during Black Friday week, and any items discounted by more than 25% are final sale. 

Returned goods must be delivered to us unused, unworn, with tags attached, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. 

Free return labels are available for store credit returns. Otherwise, there is a processing fee of $5.95 for returns processed back to the original method of payment - the cost of which will be deducted from your refund. To ensure prompt processing of your return, please do not combine returns that have separate return IDs. We cannot be held responsible for items damaged or lost in return shipment.

Return requests can be made here (Please use the order number that begins with LS and looks like: LS-XXXXXXXX). Once your package arrives to our warehouse, please allow up to 12-15 business days for return processing. 

Since our inventory changes on a daily basis, exchanges will be issued in the form of store credit so that you may make a new purchase for your replacement item(s).

Exchange requests can be made here.

All international orders, underwear, pet accessories, sale items, purchases made during Black Friday week, and any items discounted by more than 25% are final sale.

Unfortunately, we cannot accommodate price adjustments.

Damaged and defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to hello@littlesleepies.com with your order number and detailed photos of the defect and we are happy to help.

All international orders are final sale.

We offer free standard shipping on all U.S. orders over $25.

Orders are typically shipped within two to four business days to the address provided. During times of high volume, such as after large releases or sales such as Holiday or Black Friday, please allow up to 5-10 business days for your order to ship.

Packages shipped via free standard shipping may ship DHL eCommerce, UPS Mail Innovations or UPS Surepost from our warehouse in Indiana. We are not responsible for delays or losses caused by any mail carrier, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind both weather and service related delays are always a possibility. 

Please note, packages shipped via upgraded shipping are still subject to our normal processing times. For more information on individual service levels and their time in transit, please see below:

• UPS Overnight - once shipped should arrive within 1 business day (Monday-Friday) 
• UPS 2nd Day Air - once shipped should arrive within 2 business days (Monday- Friday) 
• UPS Ground - once shipped should arrive within 5 business days (Monday-Friday)
• Free Standard Shipping - once shipped should arrive within 5-7 business days (Monday-Friday)

We currently ship to Canada, the UK & Australia. Please note we are not responsible for any duties and/or customs charges that may be incurred upon delivery. Duty charges/customs fees are set by your home country and are always a possibility when ordering internationally.

Since we aim to ship as quickly as possible, orders are sent to our warehouse in real time and are unable to be changed once they are placed.

We release new limited edition prints every 1-3 weeks and restock Signature prints periodically. Since our new arrivals do sell out quickly, we recommend signing up for our mailing list, text alerts, or joining our VIP group for sneak peeks and early access!

Please sign up for our newsletter and/or text alerts for access to discount codes.  If you have not already, please also join our VIP Facebook group, where you will receive early access to new releases, special discounts, and restock information. 

No, unfortunately, our system only allows one code to be used on an order at a time. You are not able to stack or combine codes on a single order. If you have multiple codes that you would like to use we suggest placing separate orders for each code. 

Due to the price markdown of sale items, no further discounts from promo codes are applicable.

All sale items purchased are final sale and are ineligible for return, exchange, or store credit.

Our line is designed in Los Angeles and ethically crafted in China and Vietnam, where our bamboo is grown and made into our Lunaluxe® and Soluxe® fabrics. Our manufacturing partners have been thoroughly vetted, independently audited and comply with all International Labor Standards.

Absolutely not. Our products are safety tested, lead-tested, and compliant with all CPSC regulations. We only use natural dyes and no chemicals in the finishing of our line. All of our products have been independently lab tested and are free of chemicals and flame retardants.

Since our jams are sewn by human hands and our Lunaluxe® and Soluxe® fabrics are very stretchy, it is quite normal for there to be a small sewing variance from item to item. While we aim to keep our sizing as consistent as possible, there will always be slight fluctuations within a small range because of this.

Similarly, though we do our best to ensure our colors remain consistent, since we custom dye and print our Lunaluxe® and Soluxe® fabrics, there may be slight variations between dye lots. Print and pattern placement may also vary between pieces.

Yes, we have E-gift cards, which can be emailed directly to recipients or can be printed off. The gift cards can be found at the bottom of the site under "Shop". Here is a direct link as well:
https://littlesleepies.com/products/digital-gift-card

Your Little Sleepies are designed to be washed in cold water and tumble dried on low. However: Please note that bamboo is a natural fiber and is delicate; so should be washed separately from items that may be damaging, like towels, hardware or Velcro. For the longest wear, you can wash them inside out and line dry when possible.

For more helpful care tips check out our blog!

We offer the option to buy now, pay later with our partners Sezzle & Afterpay.

For more information, please visit here for Sezzle and here for Afterpay.

Please note, at times during high volume, such as sales or new releases, alternate payment methods may be unavailable.

We do not allow bulk purchases on our retail website for the purpose of reselling. Suspicious orders may be canceled at our discretion. Orders that show evidence of being placed utilizing "bots" or automated purchasing scripts will be cancelled.

• Adding a gift message
• Changing the shipping address on an order
• Returning/exchanging a gift
• Cancelling, adjusting, or adding to an order
• BFCM/LBS sale information