FAQ - new – Little Sleepies
FREE SHIPPING ON ALL US ORDERS!

GIFTS

All Little Sleepies orders are automatically sent with gift receipts. Gift notes may be entered during checkout.

NEW PRINTS/ RESTOCKING

We release new limited edition prints every 1-3 weeks and restock Signature prints monthly. Since our new arrivals do sell out quickly, we recommend signing up for our mailing list, text alerts, or joining our VIP group for sneak peeks and early access!

SHIPPING

We offer free shipping on all orders within the US.

Orders are typically shipped within one to two business days to the address provided. During times of high volume, such as after new releases or sales, shipping time may be extended by another day or two. Items may be shipped via USPS or Fedex from our warehouse in New Jersey. We are not responsible for delays caused by the postal system, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. 

INTERNATIONAL ORDERS

We ship to Canada, the UK, and Australia.  Please note we are not responsible for any customs charges that may be incurred. For your convenience, applicable duties may be prepaid at checkout. 

Please also note all international packages can take up to 12 weeks to clear customs and ship. Please take this into consideration when placing an order. 

If you are outside of the US, Canada, UK or Australia  we recommend using Shop and Ship as a convenient and reliable forwarding method for your package.

ORDER CANCELLATIONS OR CHANGE REQUESTS

If you'd like to cancel or change your order, please email us at hello@littlesleepies.com as soon as possible. We'll do everything we can to accommodate your request, but please keep in mind that our fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, and orders are sent to our warehouse floor in real time. We cannot guarantee order cancellations or changes, especially in times of high volume.

We do not allow bulk purchases on our retail website for the purpose of reselling. Brick and mortar stores may apply for a wholesale account here. Suspicious orders may be canceled at our discretion.

RETURN POLICY

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for a full refund or for store credit within 30 days as specified below: 

Please note that all pet accessories, international orders and sale purchases 25% off or more are final sale (this includes all Black Friday/Cyber Monday orders).

Returned goods must be delivered to us unused, unworn, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. Please allow 7-10 days for your return to be processed.

Free return labels are available for store credit returns. Otherwise, a pre-paid label is available for $5.95 - the cost of which will be deducted from your refund. You may also ship your returns back to us using your own carrier.  We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

Since our inventory changes on a daily basis, exchanges will be issued in the form of store credit so that you may make a new purchase for your replacement item(s).

Return requests can be made here.

Unfortunately, we cannot accommodate price adjustments.

DAMAGED & DEFECTIVE ITEMS

Damaged and defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to hello@littlesleepies.com with your order number and detailed photos of the defect and we are happy to help.

CARE INSTRUCTIONS

Your Little Sleepies are designed to be washed in cold water and tumble dried on low. However: Please note that Bamboo is a natural fiber and is delicate; so should be washed separately from items that may be damaging, like towels, hardware or velcro. For the longest wear, you can wash them inside out and line dry when possible.